FAQ

Can I cancel or change my order before it ships? Please check your order carefully and verify it is correct before checking out. However, if you find any issues with your order, contact us right away via our contact page.

The window of time between when you place your order and when we start processing it is small, so we cannot guarantee we can change or cancel your order before it is in process.

When can I expect my order to ship? Orders are shipped in the order received. In stock items will ship within 3 business (or less) of a cleared payment. However, weekends or holidays are not considered business days, though we do sometimes ship on Saturdays. From time to time if we have a big sale, you may experience longer processing times for your order to ship.

Can I change the shipping address on my order? In accordance with the Terms of Service for PayPal and Sezzle, orders must be shipped to the address on the order. Please ensure you have entered the correct address during checkout. This is particularly important. We cannot change your address, or it will break the Terms of Service with Paypal or Sezzle.

What payment methods are accepted? Hot Mess Market accepts PayPal and Sezzle. All transactions are handled via a secure payment platform. You do not need a PayPal account to use their secure payment portal. Hot Mess Market has no access to your card information.

What is your return/exchange policy? Please see section tabbed "return policy" for all of this information. 

What if I receive a damaged item? Email us ASAP with your order number, and pictures of the defective item. We will determine how to proceed once that information is received. Any issues that happen after the item is shipped is out of our control, but we can still take the info and see if there is a solution.

How do pre-orders work? Occasionally we may have items listed on our website that are not available for immediate shipment. This means we are taking pre-orders before we place the order from our supplier. If you purchase an item that is listed as a pre-order, it will have an estimated ship date in the item description. Please allow up to 14 – 21 business days for your pre-order items to ship to you after the close date. Shipping timeframe will be clearly listed in the description of the website so please read carefully.